Welcome to Love Amikas! Below are some frequently asked questions and answers that we hope will help you better understand our services and products. If you have any other questions, please communicate with us through the Contact Us page.
- About Orders
Q: How can I check the status of my order?
A: You can check the status of your order on the “My Orders” page after logging into your account. After successfully placing an order, we will also send an order confirmation and tracking information via email.
Q: Can I change or cancel my order?
A: If the order has not been shipped, you can contact us at loveamika@site.com to change or cancel it. Once the order is shipped, it cannot be cancelled.
- About Shipping
Q: What shipping options do you provide?
A: We provide standard shipping and fast shipping services. You can choose the appropriate option during checkout.
Q: How long will it take to receive my order?
A: Usually the order processing time is 1-2 business days. The delivery time depends on the method you choose. Standard shipping takes 5-7 business days and fast shipping takes 2-3 business days.
- About Returns and Exchanges
Q: Can I return or exchange products?
A: Yes, we offer a 30-day return and exchange guarantee. Products must be unopened and in their original packaging. Please refer to our Return Policy for the specific process.
Q: How do I apply for a return?
A: Please contact our customer service team via email with the order number and reason for return, and we will provide you with detailed return instructions.
- About Products
Q: Are your products suitable for all hair types?
A: Our products cover a variety of hair types and needs. You can check the applicable hair type instructions on the product details page and choose the product that best suits you.
Q: Are your products tested on animals?
A: We insist on no animal testing and support environmentally friendly and sustainable production methods.
- Other questions
Q: How do I use a discount code?
A: Enter your discount code at checkout and click “Apply”, and the system will automatically deduct the discount amount.
Q: What if I don’t receive a confirmation email?
A: Please check your spam or promotion folder. If you still can’t find it, please contact us and we will help you confirm your order.
If the above does not answer your question, please contact us for assistance. Thank you for choosing Love Amikas!